Return & Exchange

Return & Exchange

► EXCHANGE AND RETURN

To be eligible for return and exchange, the item must be 
(1) Defective merchandise 
(2) Incorrect merchandise 
(3) Incorrect size ordered

*** Exchange or Return for Accessories are strictly not allowed ​!

All sales are final except when goods are damaged or incorrect. Any damaged or faulty goods must be notified us through Facebook Page ( Mixie Matchie ) or email us at customer@mixiematchie.com within 7 days of receiving the parcel. 

Return and exchange shipping fee is borne by customer unless incorrect item/ size or defective item received.
* There may be a 1cm-3cm difference in our given measurements, in such cases, the variance may not be considered as a defect, exchange is not allowed.
* The product must be in its original condition, unwashed and unworn. 
* Purchase of sale items, intimates, swimwear, accessories, and bags are final and cannot be exchanged or returned. Sale items are strictly NOT exchangeable unless there are visible defects on the items.

 

► REFUND

Refund is not allowed. We only accept returns for items that are in its original condition (with tag attached, unworn, unwashed and unaltered). You will be issued a credit voucher equivalent to the purchase price of each returned item(s), valid for 120 days. 

*** If customer request to cancel order and insist to get refund, customer has to bear 3.5% of Ipay88 merchant fee and RM2 administration fee.


► RETURN ADDRESS :
MALAYSIA
Attention to: Mixie Matchie
Address: 48, Jalan Impian Emas 67, Taman Impian Emas, 81300 Skudai, Johor, Malaysia.

SINGAPORE
Attention to: Mixie Matchie
Address: #42 Kaki Bukit Place Singapore 416220 ( Mondays to Fridays – 9am- 6pm )