FAQ

FAQ

•  How do I care for my pieces?

  To keep your pieces looking their best:

  • Avoid contact with water, perfumes, and harsh chemicals

  • Store them in a dry place when not in use

  • Handle with care, especially for painted or detailed pieces

• How long will my order take?

  Orders are processed within 3–7 business days. 

  You’ll receive a confirmation once your order has been shipped.

  Estimated delivery times:

  • Singapore: 2–5 business days

  • International: 7–21 business days

    Do note that international orders may be subject to customs fees or import taxes, which are the responsibility of the customer.

  • Do you offer custom or personalised orders?

    At the moment, we do not offer custom or personalised orders.

• 💛 Are your earrings suitable for sensitive ears?

  We use materials such as stainless steel and other metals for our earrings. As sensitivity can vary from person to person,

• 🔁 Do you accept returns or exchanges?

• Due to hygiene reasons and the nature of our products, we do not accept returns or exchanges for change of mind.

• If your item arrives damaged or incorrect, please reach out within 7 days and we’ll make it right.

• 💳 What payment methods do you accept?

• We accept secure payments via major providers such as credit/debit cards, PayPal, and other options available at checkout.